Language Training for Professionals

Available in English, French, Vietnamese

Improve your Business Languages!

Do you want to attract a more diverse clientele?

Make yourself understood by as many people as possible?

Avoid awkwardness with your Vietnamese, Anglo-Saxon or French interlocutors?

Do you want to prepare for a business trip or a job search abroad?

Contact us!

At the Atelier, we welcome you according to your needs and your availability!

Examples of exercises:

Communicate in a Work Environment

Workshop 1 : Make a Good Impression

The first moments of a meeting in professional life are always decisive. Take control of this crucial moment.

  • The importance of the first impression
  • Introduce yourself effectively
  • Practical case: the business meeting
  • Practical case: networking
  • Scenario with the trainer

Workshop 2 : Working with Western Partners

Working with Western partners may seem easy at first glance, but the cultural differences are very real, with far from trivial consequences in the conduct of business.


Cultural Differences: Vietnamese vs. Westerners

  • Introduction to the differences between European and Asian culture
  • Understand the stereotypes Westerners may have of Vietnamese


Express oneself by avoiding misunderstandings

  • By email
  • By telephone
  • During a meeting


Identify and avoid sources of major disagreements

  • Different perception of time
  • Different relation to money
  • Different relation to reporting
  • Different perception of the individual within the company


Conclusion: Fundamentals of a Healthy Professional Relationship

Workshop 3 : Manage a Vietnamese Team

Managing a Vietnamese team can be very difficult. The sources of misunderstanding can be multiple and severely affect the management of a business.

Cultural Differences: Vietnamese vs. Westerners

  • Introduction to the differences between European and Asian culture


Risky situations

  • Turnover
  • Non-productivity
  • Authority


The different management approaches

  • Trust vs. control: Pros and cons of applying these approaches in Vietnam
  • Japanese/Korean management
  • French management


The importance of life within the company

  • Whether or not to get involved in the personal lives of its employees
  • Team building


The problem of corruption within the company

  • Understand the phenomenon
  • Ways to contain it

Languages in the Professional World

Workshop 1 : Secretariat

Professional vocabulary

  • Useful vocabulary list
  • Unforgivable / easy to avoid grammar mistakes


Exercises

  • Take a call and take notes
  • Welcoming a visitor to their offices
  • Communicate effectively by email


Go beyond language skills

  • Manage a disgruntled customer
  • Manage an unknown / unforeseen situation
  • Between the client and the boss: How to position yourself and effectively manage the flow of information?

Workshop 2 : Restauration & Hospitality

Professional vocabulary

  • Useful vocabulary list
  • Unforgivable / easy to avoid grammar mistakes


Exercises

  • Greet a customer in a bar / restaurant
  • Take an order
  • Respond to requests effectively


Go beyond language skills

  • Dealing with a difficult client
  • Handling an internal error


The art of service

  • Introduction to European table service culture
  • Example of a 5 star service

Workshop 3: Welcome a Customer and Sell

Professional vocabulary

  • Useful vocabulary list
  • Unforgivable / easy to avoid grammar mistakes


Exercises

  • Greet a customer in a store / establishment
  • Support the client in defining their needs
  • Manage the deed of sale
  • Preparing for loyalty
  • Comments/Questions to Avoid When Dealing with a Western Client


Go beyond language skills

  • Know the product to sell it better
  • Dealing with a difficult client
  • Handling an internal error
  • Create a personal relationship with the customer
  • Loyalty: Long Term vs. Short Term


The art of selling

  • Are there any tips and tricks unique to great sellers?
  • Testimony

Our Trainings

Available at l'Atelier or at your office.

Individual Lessons

Reinforce the language level of your key employees with individual lessons.

After an assessment of the level and needs of the employee, our team will endeavor to provide him with the necessary tools to improve his professional practice of French / English.

Group Lessons

Train your teams with the skills of the Atelier team.

Submit your needs to us and let us offer you an internal training program adapted to the specificities of your company. The skills of our teams go well beyond linguistic topics, share your problems with us!